Why exchangers should not betray their customers
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There are honest and reliable exchangers out there.
Most customers of exchangers don’t go to the exchangers offices. They just locate them online, contact them, sign up on their websites, and then transfer digital currencies or Naira cash to them. And they are never disappointed.
Some customers are not so lucky. They transfer digital currencies or Naira cash to exchangers who turn out to be fraudsters. They lose their hard-earned money.
That’s why some customers would never want to do business with exchangers until after they locate their offices.
Needless to say, we have many customers who have never seen us face-to-face and they’re very happy with our services.
If an exchanger doesn’t have an office, or they tell you that you should not come to their office or you cannot locate their office; please do not do business with them.
Customers Do Online Exchange Business With Exchangers Because Thy Trust Them. Period.
Exchangers should therefore, not betray that trust.
If customers send you Naira cash, please process their orders. If you cannot process their orders quickly, tell them and let them know the reason. If you cannot process their orders at all, send their cash back to them.
If customers send you digital currencies, please process their orders. If you cannot pay them quickly, tell them and let them know the reason. If you cannot pay them at all, refund their digital currencies.
If you would need to delay customers, please let them know and how long the duration would be (providing that they agree to that).
IF YOU BETRAY THE TRUST A CUSTOMERS HAS IN YOU, YOU CAN NEVER GAIN THAT TRUST BACK.
Forget about advert campaigns. Forget about online customers support (who cannot really make any decisions). Forget about the beauty of your websites or your coding skills. Forget about any other things.
At the end, what matters most is for you to retain the trust your customers have in you. If you betray a customer, you lose that customer forever. If you lose one customer you have automatically lost 10 customers.
To fund and withdraw with Neteller, please visit: www.instantforex.com.ng
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